A Microcosm of Ideas

March 2025

Mircoandacht zu Lukas 9,62 (Okuli 23. März 2025)

Mar 23, 2025

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1 min read

Mircoandacht zu Lukas 9,62 (Okuli 23. März 2025): Wer die Hand an den Pflug legt und sieht zurück, der ist nicht geschickt für das Reich Gottes.
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When Chatbots Fail: Lessons from My Frustrating Experience with Automated Customer Service

Mar 3, 2025

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17 min read

In this post, I share an actual dialog between myself—the user—and a chatbot, and then provide an in-depth analysis of the customer experience and the bot’s performance. I detail the specific problem I encountered, examine key issues and the emotional impact of the interaction, and offer recommendations for improvement. I attempted to book two flights…
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